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Parent Review
Safety and cleanliness are not at the top of their priorities. My child was enrolled full-time at this center at seven months of age and remained there for nearly a year. Incident reports were commonplace. In eleven months, my child sustained various superficial injuries (nearly two-dozen). She fell on playground equipment and required emergency dental treatment. The last straw was when she tripped on the playground due to an exposed tree root. I reported it to the state and DECAL initiated a complaint investigation. The owner, Lynn Archambault, accosted me in the parking lot to let me know that she didn’t appreciate me reporting the safety violation. The owners are rarely present. When they are onsite, they can be found in the office counting their money. Never did I see them in a classroom. There’s a continuous revolving door for the staff. It’s baffling that they have managed to remain in business for ten years.
February 12 2008
It’s baffling that they have managed to remain in business for ten years.
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February 20 2008
I enrolled my six month old son last September at this school. There have been numerous issues that I brought to the owner, Lynn’s, attention. These ranged from safety issues to cleanliness of the of the infant room. Each time, Lynn reasured me she addressed the problems and that my child was well cared for and safe at her school. My son has had chronic illnesses since enrolling in this school, and I questioned the schools sanitation techniques since I believe the staff keeps cross-contiminating the babies. Yesterday, when arriving to pick my son up, the staff were using industrial strength carpet deodorizer in the infant room while the babies were on the carpet, in contact with the chemicals. The particles were so thick that the director opened the windows due the poor air quality. My son suffered due to their neglegence and required medical care. I discussed the concerns with Lynn today,and she was arrogant and defensive. I filed a report with decal and have unenrolled. BEWARE!
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July 11 2008
My children have not attended here but I have known two teachers that have gone on and on with similar complaints and have been very very unhappy with the school.
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January 20 2010
My grandson attended this school for 3 1/2 years. From the Infant room to the Preschool room I could not have been happier! Everyone that works there makes you feel so comfortable and welcome. Every morning Ms. Jessica greets every child and every parent with the most cheerful good morning, every evening Ms. Melissa ensures you have her undivided attention as you ask questions, pay tuition, suggestions, and concerns or just want to gab with her a little. Ms. Lynn is extremely responsive and always willing to hear your suggestions, she is always conducting parent surveys to make sure everyone is happy, including her staff. And I love the suggestion box that sits up front. I am a very happy Grandmother with Primrose School at East Lake!
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January 20 2010
The January 20th posting is from the owner. not an actual parent.
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March 31 2010
My daughter attended Primrose at EastLake and was always apprehensive about being dropped off. I brought my concerns to Ms. Jessica only to be spoken to in a condescending manner. She put on a front that she is concerned and cares but it’s very fake and can be seen right through. The teacher that my daughter had was friendly but didn’t seem very enthused about her job. Ms. Melissa was always friendly and seemed genuine, but not enough of an impact to keep my daughter there. I withdrew my daughter and have her at a day care that she loves and is very excited to go to every morning. Her new teacher seems to not only like her job but has a love for children that is visibly seen.
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April 15 2011
This day care is owned and operated by an extremely vindictive, overly manipulative, and insanely maniacal mother-daughter team. The way the conduct business and the morals they have in their day-to- day life is shameful. In the short time that my two children were at Primrose East Lake I saw things that made me wonder how the doors to this day care could have remained open for so long. Within the first month and a half I spoke with the owner Lynn on 2 different occasions, trying to express my concerns and obtain the ‘peace of mind’ they claim to want every parent to have; only to be met with a defensive disposition, an arrogant attitude, and general lack and care of concern for not only my children but every other child in the school. Unfortunately it took about 3 additional months for me to find the daycare I wanted and should have originally placed my children at and then an additional 2 months for 2 spots to open up. Immediately following my conversations with Lynn, my oldest child would tell me that Ms. Jessica (who is the owner’s daughter and would sub in random classrooms) put him in time out. When I inquired about these time outs with Ms. Jessica she would deny or tell me my child did something that was completely out of character for my child to do. The situations only occurred when she was the only teacher in my child’s class. Primrose East Lake tuition policy requires a 2 week notice prior to withdrawing your child. The minute a spot opened up I took my child out, paid a weeks tuition after my child no longer attended and the self righteous owner threatened to sue me for the week that I didn’t provide tuition or notice of. I had already filed all of my complaints with DECAL. I’m assuming Lynn was notified from DECAL because she has since stopped her harassing phone calls and threatening letters. About a month ago DECAL still had an open investigation.
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April 15 2011
This day care is owned and operated by an extremely vindictive, overly manipulative, and insanely maniacal mother-daughter team. The way the conduct business and the morals they have in their day-to- day life is shameful. In the short time that my two children were at Primrose East Lake I saw things that made me wonder how the doors to this day care could have remained open for so long. Within the first month and a half I spoke with the owner Lynn on 2 different occasions, trying to express my concerns and obtain the ‘peace of mind’ they claim to want every parent to have; only to be met with a defensive disposition, an arrogant attitude, and general lack and care of concern for not only my children but every other child in the school. Unfortunately it took about 3 additional months for me to find the daycare I wanted and should have originally placed my children at and then an additional 2 months for 2 spots to open up. Immediately following my conversations with Lynn, my oldest child would tell me that Ms. Jessica (who is the owner’s daughter and would sub in random classrooms) put him in time out. When I inquired about these time outs with Ms. Jessica she would deny or tell me my child did something that was completely out of character for my child to do. The situations only occurred when she was the only teacher in my child’s class. Primrose East Lake tuition policy requires a 2 week notice prior to withdrawing your child. The minute a spot opened up I took my child out, paid a weeks tuition after my child no longer attended and the self righteous owner threatened to sue me for the week that I didn’t provide tuition or notice of. I had already filed all of my complaints with DECAL. I’m assuming Lynn was notified from DECAL because she has since stopped her harassing phone calls and threatening letters. About a month ago DECAL still had an open investigation.
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